Customer Help

Our happiness team is always here to assist.

Common queries answered

Frequently asked Questions

You can pay with your Visa, Maestro, MasterCard, Discover, Diners Club and American Express card or use PayPal.

You may terminate your subscription to the Upgrade at any time and you will not be obligated to pay any additional fees for upcoming subscription renewal periods. However, any subscription fees you have paid in advance will not be refunded unless there has been 10 days or less since the payment. For payments made in the last 10 days or less, only those payments are refundable.

Yes, you can buy Pro SMS (or voice calls) for both Pro and Free Plan in your Account Profile under My Settings. Just click on the blue Want to add more? button. Unfortunately, it’s only possible to use PayPal at the moment.

SMS / voice call alerts prices
100 messages/call$15.00/one-time
200 messages/calls$25.00/one-time
500 messages/calls$55.00/one-time
1000 messages/calls$100.00/one-time

SMS and voice calls are added to the account only once (they don’t renew) and more messages/calls can be purchased anytime.

A notification is sent when a few messages/calls are left.

Log in to your account and go to My Settings > Account profile > Plan > Manage subscription > Cancel subscription.

You will need to verify a captcha and enter an approval text to confirm the action.

Find all your invoices in your account under My Settings > Account Profile > Payment History.

Please, contact your bank first to see if there are any issues with the payment and let us know.

To change the credit card details, please log in to your Account's settings > Manage subscription > Change credit card used. You will be redirected to our payment processor’s page.

That’s a good question. UptimeStudio is launched in January 2021 and it is totally free since then.

It all started with the desire to create a useful and available tool for the web community. After some time, the service grew so much, we spent lots of hours improving it and learned a lot.

Update 15 May 2021: We have introduced a Pro Plan today. And, the Free Plan is still here to stay 🙂

No, they are not. Most analytics services (like Google Analytics) use JavaScript to collect data and UptimeStudio’s requests don’t trigger JavaScript.

Public status page is a free feature available for all. Find the option to “Add Public Status Page” in your Dashboard after you log in at

You can choose if you want to show all or specific monitors, enter the name of your status page, add your own logo or set a custom domain ( Don’t forget to set the CNAME DNS record to in that case.

You can make your status page private, too. Just enter a password.

If you are using Cloudflare, please take a look at this article.

If you are using a custom domain, make sure you create a CNAME DNS record for your domain to It can take up to 30 mins for the custom domain to be activated.

After you login to your account at, click on the “+ Add New Monitor” on the left side.

You can choose from multiple options of monitor types:

  • HTTP(s)
  • Keyword
  • Ping
  • Port
  • Heartbeat

Creating a monitor is as simple as adding a URL or IP address.

For the Keyword Monitor you need to add a specific keyword that should be (or not) present on your website. Set the “Alert When” option to “Keyword Exists” to be notified when, for example, keyword “Error” is present.

You can also choose the “Keyword Not Exists” option and enter a keyword available on your website when it’s online and functional.

For the Ping Monitor you need only the correct IP (or Host). Additionally, for the Port Monitor, you can set a URL and port, too.

For the Heartbeat Monitor enter a Friendly Name and click on “Create Monitor”. After, click on the Settings button and “Edit”. Take a look at the screenshot.

Here you will find the address to which you can send your requests. If we don’t receive one, your heartbeat monitor will become “DOWN”.

For the Heartbeat Monitor enter a Friendly Name and click on “Create Monitor”. After, click on the Settings button and “Edit”. Take a look at the screenshot.

How to send regular HTTP requests in Unix/Linux and Windows?

For the Heartbeat Monitor enter a Friendly Name and click on “Create Monitor”. After, click on the Settings button and “Edit”. Take a look at the screenshot.

If you are on a Pro Plan, you will have Optional Advanced Settings available for your HTTP and Keyword Monitors:

HTTP Method:

Choose from HEAD, GET or POST (GET or POST for Keyword Monitor) or PUT, PATCH, DELETE, or OPTIONS.

Authentication Settings:

HTTP Basic or Digest Authentication Types are available.

Custom HTTP(s) Statuses:

Edit your UP and DOWN status codes as you wish.

Custom Headers:

Add multiple Custom Headers – their Name and Value.

SSL Settings:

Here you can ignore SSL errors or Disable SSL expiry reminders.

It works in an opposite way compared to other monitoring types. Heartbeat Monitor is the best solution to monitor endpoints inside an intranet (but connected to the internet). It’s also suitable for regular/cron jobs your website/app may be performing.

We will provide a unique URL for each heartbeat monitor to which your device/server/computer will be sending requests. Once it doesn’t arrive, you will receive a downtime alert.

Read further: How to send regular HTTP requests in Unix/Linux and Windows?

There could be more reasons for it. You should be able to find details like timestamp and reason along with duration in your Dashboard under each monitor.

If the monitor is grey and showing “No Data”…

…after an hour since you created it, please, contact our support team.

If the monitor is down and you didn’t receive any notifications…

…please make sure your alert contact is attached to the monitor. Click on the Settings button next to your monitor on the left side and then “edit”.

Firstly, please, make sure all our IPs are whitelisted on your end and by your provider. They can be all found here.

If there are still any issues, you can try removing the monitor and creating it again. This will change the IP address of your monitor.

If there’s a “Connection Timeout”, take a look at the Response Times graph and see if there are some longer responses. The monitor will be marked as down after 45 seconds of not being able to reach your URL.

My, Heroku, or similar monitor is not working, for example, is preventing ping services from reaching their servers and keeping their apps awake.

You can find more details here.

If you need to swap an item

Customer Care

The “Bulk Actions” feature is a bit hidden, true (we’re already working on a redesign, don’t worry). You can pause, start, reset or delete your monitors, change intervals, alert contacts and SSL settings, or add a maintenance window.

You can also change the notification settings for your attached alert contacts to be notified every “xy minutes if down for xy minutes”. This is a Pro Plan feature.

The monitor is still active when it’s down and checking if the service is back up.

To get a full list of our IPs, please, follow this article.

In some special cases you have to give an access to the monitored location manually. It depends on server or software you are using. If you need to whitelist UptimeStudio, here are the IPs.

Here are short details about monitor types:

  • http(s): it’s perfect for website monitoring. The service regularly sends requests (which are the same as if a visitor is browsing your website) to the URL and decides if it is up or down depending on the HTTP statuses returned from the website (200-success, 404-not found, etc.)
  • ping: this is good for monitoring a server. Ping (ICMP) requests are sent and up/down status is decided according to the “if responses are received or not”. Ping is not a good fit for monitoring websites as a website (its IP) can respond to ping requests while it is down (which means that the site is down but the server hosting the site is up)
  • port: good for monitoring services like SMTP, DNS, POP as all these services run from a specific port and UptimeStudio decides their statuses if they respond to the requests or not
  • keyword: checks if a keyword exists or not exists in a web page
  • cron-job (heartbeat): good for servers/computers/devices that are inside an intranet (but connected to the Internet) and need to be monitored. The feature works in the opposite way compared to other monitoring types. UptimeStudio provides a unique URL for each heartbeat monitor created and expects the monitored item to send regular requests to this URL. Once a regular request doesn’t arrive on time, the monitor is marked as down

The limit for the file size is 8 MB. If it’s bigger, we recommend setting the HTTP method to HEAD. You will find it under the “Advanced settings” when editing a monitor.

Currently it’s 45 seconds, but we will add a feature where you will be able to set your custom timeout soon.

Unfortunately, this feature is not available at the moment, but it’s already on the feature requests list.

  • UptimeStudio sends HTTP requests every x minutes from its main engine (US-Dallas)
  • If no response is received, another request is sent from the same location (in case the previous one was just a hiccup)
  • If no response is received again, it sends 2 other requests in parallel from 2 random and remote locations (the list of locations can be found here)
  • If these 2 remote requests fail to get a response too, then the monitor is marked as down and notifications are triggered
  • Or, if the monitor returns an erroneous HTTP status, it is instantly marked as down without verification (as the status is returned from the monitor itself)
  • And, once a monitor is down, UptimeStudio keeps sending requests every 1 min (no matter the default monitor interval) for faster uptime recovery, only from the main location
  • So, in case of a 30 min downtime (except HTTP-status-based downtimes), the monitor needs to:
    • fail to respond twice from the main engine
    • fail to respond from 2 remote locations
    • and must have failed to respond at least 20-25 times in a row from the main location (as the requests are sent only from the main location once the monitor is down)

There are some rare/edge scenarios like:

  • our requests/IPs may have been temporarily blocked by a firewall
  • there may have been a problematic hop between UptimeStudio’s servers and monitor’s server. And, if all the requests UptimeStudio has sent passed from that problematic hop at some point, the requests may have failed and UptimeStudio would think that the site didn’t respond. This is the main reason we send “verification requests” from multiple locations to minimize this risk and it is very very low
  • both of these scenarios have a very low possibility, yet, still wanted to share.. just in case

For the Pro Plan, it is possible to:

  • get a “DOWN” notification only if the monitor is down for x minutes
  • and, optionally, keep getting the “DOWN” notifications every y minutes

Simply, you may configure your settings like “if down for x minutes alert once” or “if down for x minutes, alert every y minutes“. Please check our related blog post for details.

If your monitor status changed and you didn’t receive a notification, make sure you have attached the alert contact to your monitor. Click on the Settings button next to your monitor on the left side and then “edit”.


Here on the right side you can find all your alert contacts where you can add them.

In the Pro Plan you can find “advanced options” under your alert contacts and set the notification to be sent after “xy minutes” “if down for xy minutes”. This is a Pro Plan feature.

Click on the “Add Alert Contact” in your Dashboard after you have logged in at and choose Slack Alert Contact type.


Enter the Friendly Name of your contact and your Slack Webhook URL. You can find the link to where it can be created in the blue windows below. You will be redirected to the app to create the webhook.

Custom value would add a specific text to each notification you receive on Slack.

Click on the “Add Alert Contact” in your Dashboard after you have logged in at and choose Pro SMS Contact type.


Here you need to enter a Friendly Name of your contact, select the country and enter your Number in a correct format.

Important: You need to activate your number by clicking on the lock icon and entering the activation code you will receive through an SMS message sent to your number.

You will receive a notification 10,15, days in advance, in case of Let’s Encrypt certificate it’s 3 days before the expiration date.

The best way to get test notifications will be:

  1. Create a new monitor with URL: and attach an alert contact to it.
  2. Wait for a minute.
  3. Update the URL to
  4. Wait for a minute and the “DOWN” notification must arrive.
  5. Update the URL back to and the “UP” notification must arrive.
  6. Delete the monitor.

This way, you’ll see the whole info regarding the notifications.

Efficient Diagnostics

Color-coded error reporting allows you to instantly see the severity of an error. Reports include server info, response time, packet loss data, and more.

Configure Checks

Schedule critical checks from within the Domain Health tool for the fastest, most comprehensive monitoring of your domain.

Test Everything

From SSL checks to testing 301 redirects, the Domain Health status tool helps IT teams track a site’s optimization over time.

Inline Reporting

Detailed metrics on failed checks are available within the health report, providing a cohesive overview of all technical aspects regarding your domain.