Common queries answered

Frequently asked Questions

You can pay with your Visa, Maestro, MasterCard, Discover, Diners Club and American Express card or use PayPal.

You may terminate your subscription to the Upgrade at any time and you will not be obligated to pay any additional fees for upcoming subscription renewal periods. However, any subscription fees you have paid in advance will not be refunded unless there has been 10 days or less since the payment. For payments made in the last 10 days or less, only those payments are refundable.

Yes, you can buy Pro SMS (or voice calls) for both Pro and Free Plan in your Account Profile under My Settings. Just click on the blue Want to add more? button. Unfortunately, it’s only possible to use PayPal at the moment.

SMS / voice call alerts prices
100 messages/call$15.00/one-time
200 messages/calls$25.00/one-time
500 messages/calls$55.00/one-time
1000 messages/calls$100.00/one-time

SMS and voice calls are added to the account only once (they don’t renew) and more messages/calls can be purchased anytime.

A notification is sent when a few messages/calls are left.

Log in to your account and go to My Settings > Account profile > Plan > Manage subscription > Cancel subscription.

You will need to verify a captcha and enter an approval text to confirm the action.

Find all your invoices in your account under My Settings > Account Profile > Payment History.

Please, contact your bank first to see if there are any issues with the payment and let us know.

To change the credit card details, please log in to your Account's settings > Manage subscription > Change credit card used. You will be redirected to our payment processor’s page.

That’s a good question. UptimeStudio is launched in January 2021 and it is totally free since then.

It all started with the desire to create a useful and available tool for the web community. After some time, the service grew so much, we spent lots of hours improving it and learned a lot.

Update 15 May 2021: We have introduced a Pro Plan today. And, the Free Plan is still here to stay 🙂

No, they are not. Most analytics services (like Google Analytics) use JavaScript to collect data and UptimeStudio’s requests don’t trigger JavaScript.

Public status page is a free feature available for all. Find the option to “Add Public Status Page” in your Dashboard after you log in at

You can choose if you want to show all or specific monitors, enter the name of your status page, add your own logo or set a custom domain ( Don’t forget to set the CNAME DNS record to in that case.

You can make your status page private, too. Just enter a password.

If you are using Cloudflare, please take a look at this article.

If you are using a custom domain, make sure you create a CNAME DNS record for your domain to It can take up to 30 mins for the custom domain to be activated.

After you login to your account at, click on the “+ Add New Monitor” on the left side.

You can choose from multiple options of monitor types:

  • HTTP(s)
  • Keyword
  • Ping
  • Port
  • Heartbeat

Creating a monitor is as simple as adding a URL or IP address.

For the Keyword Monitor you need to add a specific keyword that should be (or not) present on your website. Set the “Alert When” option to “Keyword Exists” to be notified when, for example, keyword “Error” is present.

You can also choose the “Keyword Not Exists” option and enter a keyword available on your website when it’s online and functional.

For the Ping Monitor you need only the correct IP (or Host). Additionally, for the Port Monitor, you can set a URL and port, too.

For the Heartbeat Monitor enter a Friendly Name and click on “Create Monitor”. After, click on the Settings button and “Edit”. Take a look at the screenshot.

Here you will find the address to which you can send your requests. If we don’t receive one, your heartbeat monitor will become “DOWN”.

For the Heartbeat Monitor enter a Friendly Name and click on “Create Monitor”. After, click on the Settings button and “Edit”. Take a look at the screenshot.

How to send regular HTTP requests in Unix/Linux and Windows?

For the Heartbeat Monitor enter a Friendly Name and click on “Create Monitor”. After, click on the Settings button and “Edit”. Take a look at the screenshot.

If you are on a Pro Plan, you will have Optional Advanced Settings available for your HTTP and Keyword Monitors:

HTTP Method:

Choose from HEAD, GET or POST (GET or POST for Keyword Monitor) or PUT, PATCH, DELETE, or OPTIONS.

Authentication Settings:

HTTP Basic or Digest Authentication Types are available.

Custom HTTP(s) Statuses:

Edit your UP and DOWN status codes as you wish.

Custom Headers:

Add multiple Custom Headers – their Name and Value.

SSL Settings:

Here you can ignore SSL errors or Disable SSL expiry reminders.

It works in an opposite way compared to other monitoring types. Heartbeat Monitor is the best solution to monitor endpoints inside an intranet (but connected to the internet). It’s also suitable for regular/cron jobs your website/app may be performing.

We will provide a unique URL for each heartbeat monitor to which your device/server/computer will be sending requests. Once it doesn’t arrive, you will receive a downtime alert.

Read further: How to send regular HTTP requests in Unix/Linux and Windows?

There could be more reasons for it. You should be able to find details like timestamp and reason along with duration in your Dashboard under each monitor.

If the monitor is grey and showing “No Data”…

…after an hour since you created it, please, contact our support team.

If the monitor is down and you didn’t receive any notifications…

…please make sure your alert contact is attached to the monitor. Click on the Settings button next to your monitor on the left side and then “edit”.

Firstly, please, make sure all our IPs are whitelisted on your end and by your provider. They can be all found here.

If there are still any issues, you can try removing the monitor and creating it again. This will change the IP address of your monitor.

If there’s a “Connection Timeout”, take a look at the Response Times graph and see if there are some longer responses. The monitor will be marked as down after 45 seconds of not being able to reach your URL.

My, Heroku, or similar monitor is not working, for example, is preventing ping services from reaching their servers and keeping their apps awake.

You can find more details here.

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